Shipping and Delivery
Last updated: October 18, 2026
Every item is made to order, so the time to your door is production time + shipping time.
| Step | Time |
|---|---|
| Production — we print, check and pack your order | 3–7 business days |
| Shipping — from our partner to your door | 16–20 business days |
The product page shows an estimated delivery date for your country. Times are estimates, not guarantees: product type, destination and season all play a part.
Processing days
- Orders are processed once the payment is confirmed.
- Business days are Monday to Friday, without public holidays.
- Personalised or custom orders can need a little extra time. Busy seasons can add a few days.
Shipping costs
The shipping cost for your address is shown at checkout before you pay.
Tracking
- When your order ships we email you a tracking link. You can also check it on Track Order.
- The carrier can need 5–7 days to show the first scan — no information before that is normal.
- Orders with several items may arrive in separate parcels, each with its own tracking number.
Address
- Please check your address at checkout. Missing details (apartment, house number, postcode) can delay your order while we ask you.
- We are not responsible for parcels sent to a wrong address entered at checkout, or returned to us because nobody collected them. Sending such a parcel again costs a new shipping fee.
- If you ask the carrier to redirect a parcel after it has shipped, the carrier takes over responsibility for it.
Customs, duties & taxes
Some countries charge import duties or taxes. These depend on local rules and are paid by the receiver when they apply. If your parcel is held at customs, contact us and we will help.
Delayed or lost parcels
If your parcel has not arrived 10 business days after the estimated date, or tracking has not moved for 7 days, contact us. We will check with the carrier and, if the parcel is lost, send a free replacement or refund.
Need help? Email us via our contact form or submit a ticket. Our team replies within 24 hours on business days (Monday to Friday, 9:00–17:00 (CET)).