Help Center

You receive an order confirmation email within a few minutes. Not there? Check your spam folder, then contact us with the email you used.

Yes, within 12 hours of ordering. After that your item is already in production. Details: Cancellation & Modification.

All available methods are shown at checkout. Payments go through secure payment providers — we never see or store your card details.

Production takes 3–7 business days, then shipping takes 16–20 business days. The product page shows an estimate for your country. Details: Shipping and Delivery.

When it ships we email you a tracking link. You can also check it on Track Order. The carrier can need 5–7 days to show the first scan.

Items are often made in different places and can ship in separate parcels, each with its own tracking number. The rest is on its way.

Some countries charge import duties or taxes. These depend on local rules and are paid by the receiver when they apply.

Open “Size guide” next to the sizes on the product page — every product has its own chart. Compare it with a piece you already own. Between two sizes? Take the bigger one.

Yes, on every product with personalisation fields. We print exactly what you type, so please check the spelling.

Very close. Screens show colours a little differently, and print placement can vary slightly from item to item.

Sorry about that! Within 30 days of delivery, send us your order number and photos. We send a free replacement or a full refund. Refund & Replacement

Once approved, the money goes back to your original payment method: up to 10 business days for cards, 3–5 business days for PayPal.

Inside out, cold or 30 °C, with similar colours, no bleach. Hang to dry and do not iron over the print.