Refund & Replacement

We want you to love what you ordered. If something is not right, we will make it right — usually without you sending anything back.

30-day refund & replacement

Contact us within 30 days of delivery. For the cases below we send a free replacement or a full refund — your choice. In most cases you keep the item.

We cover

• The item arrived damaged, defective or with a print fault.
• The item is different from what you ordered: wrong design, product, colour or personalisation.
• You received the wrong size (not the size you selected).
• The parcel or an item is lost or missing.

We do not cover

• Requests made more than 30 days after delivery.
• A size, product, address or personalisation chosen by mistake at checkout — please check our size charts before ordering.
• Wear and tear, or damage from washing or care not as advised.
• Items that have been worn or washed, unless they are faulty.
• Changing your mind or personal taste: every item is made only for you.

What we need from you

• Your order number.
• Clear photos of the item and of the problem.
• A photo of the outside of the package and of the shipping label.

How it works

1. Submit a ticket through our contact page with the details and photos above.
2. We review it and reply within 24 hours on business days.
3. You get your replacement or refund — replacements are made and shipped like a new order.

Refund timing

Approved refunds go back to your original payment method. Cards: up to 10 business days to appear. PayPal: 3–5 business days.

Cancellations

Changed your mind before we start? See Cancellation & Modification. Your statutory rights are not affected by this policy.

Need help? Email us via our contact form or submit a ticket. Our team replies within 24 hours on business days (Monday to Friday, 9:00–17:00 (CET)).